Refund policy

Return & Refund Policy

We have a 30-day return window, which means you have 30 days after receiving your item to request a return or refund.

How to start a return
Contact us at readyomo@gmail.com with your order number and a description (and photo, if applicable) of the issue — most problems can be resolved quickly without needing to ship anything back.

Defective, damaged, or wrong item received
If your item arrives damaged, defective, or isn't what you ordered, we'll make it right — typically with a full refund or replacement. In most cases, you will not be required to ship the item back to us; we'll issue a refund or replacement once the issue is confirmed.

Changed your mind
We accept returns for buyer's remorse within 30 days of delivery, provided the item is unused, unworn, with tags, and in its original packaging, along with proof of purchase. Contact us first for return instructions, as return shipping costs may apply in this case.

Exchanges
The fastest way to get what you want is to request a refund for the item you have, then place a new order for the item you'd prefer.

Non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale.

European Union customers
If your order shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without justification, in accordance with EU consumer protection law.

Refund timing
Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at readyomo@gmail.com.